At rr89, we believe online entertainment should stay fun — not become a burden. We provide a range of self-control tools, practical guides, and ongoing support so every player in Malaysia can enjoy a healthy and responsible gaming experience.
The six core pillars of rr89's responsible gaming programme that protect every member.
Rr89 provides deposit limits, loss limits, session time limits, and temporary breaks — all of which can be activated directly from your account with no approval wait time. Full control is in your hands.
If you feel you need a longer break, you can apply for self-exclusion for 30 days, 6 months, 1 year, or permanently. Requests are processed immediately and your account will be blocked without delay.
The rr89 system actively monitors unusual wagering patterns and identifies early signs of problem gambling. Our team will proactively reach out to you if such signs are detected.
A strict age verification process ensures the rr89 platform is accessible only to users aged 18 and above. Every registration and withdrawal requires valid identity document verification.
The rr89 support team is trained and available 24/7 via live chat and WhatsApp. We can guide you through using self-control tools or refer you to professional help resources.
Rr89 actively shares information about the risks of excessive gambling, how to identify early warning signs, and the steps you can take to get help — because the right information saves lives.
All these tools are free, easily accessible, and take effect immediately upon activation.
Set the maximum amount you can deposit within a given period. Once the limit is reached, the system automatically blocks further deposits.
Cap the net losses you can sustain over a given period. Useful for keeping your gaming sessions under control.
Set your daily playing time limit. The system will alert you when the limit is nearly reached and automatically log you out once it is exceeded.
Take a short break from 24 hours up to 30 days without closing your account. Ideal when you feel you need space to reconsider.
For more serious protection — block your account for 30 days, 6 months, one year, or permanently. Cannot be reversed before the period ends.
Choose to stop receiving promotional offers, bonuses, or marketing communications that may encourage you to play more than planned.
Quick and easy — done in just a few steps through your account.
Log in to your account using your username and password. Make sure you are using your personal device for security.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the type of limit or restriction you want to activate — deposit limit, time limit, break, or self-exclusion. Each tool comes with a clear description.
Enter your preferred limit value or duration. Click "Confirm" and the control tool will take effect immediately with no delay.
You will receive a confirmation email stating the control tool that has been activated, including the date and time it takes effect.
If you have trouble activating any control tool, contact rr89 customer support via live chat. Our team will assist you right away.
Early awareness means you can act faster. Check in with yourself honestly.
You frequently spend more than you planned — and often promise yourself you'll "stop after this round" but never follow through.
You have started dipping into savings, borrowing from family or friends, or using credit cards to fund your gaming sessions.
Your thoughts often drift to the next game — planning strategies, calculating potential wins, or replaying past sessions while doing other things.
You use gambling as a way to escape work stress, family problems, or feelings of sadness and anxiety in your daily life.
You hide the amount of time or money spent gambling from your partner, family, or friends out of shame or fear of being judged.
After a loss, you feel compelled to keep playing in hopes of winning back what you lost — an extremely dangerous pattern.
Family members or friends have started expressing concern, and you begin neglecting responsibilities at home, at work, or in your social life due to time spent gambling.
If you recognise two or more of the signs above in yourself, that is a signal to take action immediately. You do not have to face this alone.
Honestly assess your playing habits using the questions below.
Ask yourself: "Am I playing for fun, or do I feel like I have to?" If the answer concerns you, it is time to talk to someone.
Remember: Asking for help is a sign of strength, not weakness. Contact us or seek professional support now.
We are committed to always putting our players' well-being above all business interests. Every tool, every notification, and every action by our team is to ensure you stay safe and play happily.
Answers to the most frequently asked questions by rr89 players.